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service Pledge

Intimate service · Careful manufacturing · Satisfactory price · Reassured customers

Our services pursue refinement, from pre-sales consultation, to formulating suitable solutions, to after-sales maintenance, our services will be meticulous

  • service as the core

    Multi-directional and multi-angle to serve you

  • Customer Oriented

    Provide you with the right solution

  • Based on quality

    Build products you can trust

Quick response

100+ service engineers, ready to serve you

  • 5


    Reply to technical advice

  • 8


    Quickly resolve complaints and feedback

  • 48


    To the domestic customer site

  • 24


    Provide clear scheme design

Quick response

100+ service engineers, ready to serve you

  • Three Guarantees Clause

    The product has three guarantees, and the warranty period is 1 year, but it does not contain wearing parts.

    (Note: The three-guarantee product refers to the repair, replacement and refund that need to be carried out due to quality problems. The direct expenses within the scope of the three-guarantee will be borne by us. The costs of freight, accessories, and technical personnel accommodation and travel expenses shall be borne by the equipment user. bear.

  • One year warranty

    Zhengxing's equipment warranty period starts from the date of commissioning and acceptance of the unit. Users can enjoy one-year free warranty service for the whole machine with the invoice and warranty certificate. Under the normal use of the equipment within the warranty period, the cost of maintenance due to the quality of the unit itself shall be borne by Zhengxing.

  • Standardized after-sales service system

    During the operation of your project, if there is any problem with the production line, you can make complaints and feedback. We guarantee to complete the problem identification within 24 hours, issue a solution, and help domestic (10 days abroad) customers to solve the problem within 3 days. Standardized operation of our complaint handling system ensures accurate and efficient problem handling.

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